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That thing you carry in your pocket may be called a smartphone, but its main purpose isn’t to talk to other people — it’s a tiny computer you use to connect to the internet, get information and find and use apps. So, for the fourth year in a row we’ve gone on a mission to find out which mobile service provider gives you the most comprehensive and reliable data network coverage, the fastest upload and download speeds, and the most bang for the buck.
To do it, we turned to the experts — you and other Computerworld readers. We conducted an 8-week-long online survey this summer asking smartphone users to rate providers in multiple categories: average upload speeds, average download speeds, availability of connection, reliability of connection, performance relative to cost, technical support, selection of phone models, customer service/billing and more.