Click here to visit Original posting
Flashback to the 1990s, when this help desk pilot fish supports a county court's computer system -- including hundreds of green-screen terminals spread across the local area.
"I received a phone call from a courtroom at a remote location, reporting that their terminal wasn't working," says fish. "Since this was a courtroom and court was in session, this was a pretty serious issue that needed immediate resolution.
"I spent considerable time walking the courtroom clerk through various troubleshooting steps, but to no avail -- her terminal was still down.
"I finally asked her to trace the power cord to confirm that the terminal was plugged in.
To read this article in full or to leave a comment, please click here