Click here to visit Original posting
The idea of “unified communications” sounds good in theory. I mean, who wouldn't want to have only one vendor to worry about for email, phone, instant messaging, calendar, contacts, office software and storage. However, in practice the suite-style solution doesn't really pan out as planned because it’s difficult for a vendor to be the best solution in all of those areas.
This is increasingly the case as we’ve seen innovation in enterprise technology accelerate over the last decade. A new crop of up-and-comers are focused on solving a unique business pain point, and they’re crafting best-in-breed products that outclass similar products one might find in a suite.