Salesforce adds some artificial intelligence to customer service products

 Last Fall when Salesforce introduced Einstein, its artificial intelligence initiative, it debuted with some intelligence built…

MapAnything lands $33 million to build location-centric apps

 MapAnything, a software service built on top of Salesforce for developing location-based workflows, announced a $33.1 million…

Salesforce acquires Sequence to build out its UX design services

 Salesforce has made another acquisition that underscores how the CRM and cloud software giant is looking…

Salesforce opens engineering office in Microsoft’s and Amazon’s backyards

 Salesforce announced today that it plans to open an engineering and innovation hub in the Seattle area,…

Salesforce asserted itself in 2016

 Salesforce has always liked to think of itself as an industry irritant, the company that was…

Artificial intelligence finds its way into business through sales

 Artificial intelligence (AI) had a coming out party of sorts in 2016. Even though it has been in…

Salesforce LiveMessage brings messaging to Service Cloud

 As more and more people use SMS and messaging apps like Facebook Messenger to interact with…