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Flashback to the 1980s, when this pilot fish is working for a big computer vendor as a field service tech.
"One day, at a customer site and up to my elbows in a large-capacity drum printer with parts everywhere, I got a call from my boss," says fish. "He told me, 'We have a situation a few blocks from you. Drop everything and head over there, calm the customer down and fix their issue.'
"I dropped everything, took a few tools with me, walked over to the irate customer's site and got an earful."
Customer: "I have never been so insulted in my entire life!"
Fish: What can I do to help?
Customer: "We have a printer that just won't work and I called it in for service and this rude guy showed up to fix it."
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