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This healthcare IT vendor's install group takes a very businesslike approach to rolling out applications, according to a pilot fish on the inside.
"The primary goal was to bring up multimillion-dollar systems with minimal disruption to the day-to-day end users," fish says.
"The ways we achieved this included, but weren't limited to, observing how the end users worked currently and asking them what would make their jobs easier."
But it appears that approach isn't universal at the company. Case in point: the rollout of a new version of the system that handles customer-satisfaction surveys for trouble tickets.
The survey system is more than three years old, so it's ripe for replacement. And several months of planning have gone into the switchover, under the purview of upper management.
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