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It's 1999, and this programmer pilot fish gets a new assignment: create software to help recover the import duties for some of the components in products his company manufactures.
"This 'duty drawback' process is quite involved," fish says. "It requires tracking every foreign purchase of components, what items each component was used in, if it was scrapped, where the final product shipped and if it was shipped out of the country -- in which case we could claim 99 percent of the import duties we paid on all foreign components.
"This was all being done manually by a woman in the shipping office who reported to the shipping manager."
Fish travels to several meetings to learn more about the requirements he has to implement. Then he works for months and months with the shipping-office user as he implements the process in Cobol for the mainframe.
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