Rackspace is now the roach motel of cloud platforms

I have been a longtime fan of Rackspace as a cloud platform. Indeed, I strongly recommended them for their excellent security and, particularly, for their superb customer service and technical support. 

At its height (which included the first half of 2021), tech support staff would answer the phone within a minute, overwhelmingly be helpful, informed, and almost always take the time to review any notes from earlier tech calls (and leave detailed notes for any follow-ups). Indeed, when one of our sites was hit by an especially aggressive and persistent D-DOS attack, it immediately put multiple teams on the problem and added additional software until the attack was resolved three days later.

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