Click here to visit Original posting
IT manager pilot fish for this local California government knows that the person who usually handles IT department calls has been mostly out of the office, so he decides to check the contents of the departmental voicemail.
"She's been dealing with the aftermath of a fire at her parents' home, and has been frazzled and in and out," fish explains.
"On the voicemail I found a dozen messages from the same woman. She was calling the former CIO, who's been gone six years, and also left a couple voicemails for the current CIO and one for the IT manager -- me."
All the messages follow the same pattern: They come in at about 6 a.m. and make reference to a renewal for SAP maintenance that, she says, "expired" a few months earlier. According to each call, an email was sent with the renewal request, and the caller wants a return call with the status of the renewal process.
To read this article in full or to leave a comment, please click here