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IT consultant pilot fish is driving back from a remote job, and he stops along the way at a realtor's office to visit an old friend who works there.
"As she introduced me to her fellow realtors, her boss asked if I could look into an issue that was causing all sorts of troubles for them," says fish.
"This particular company didn't have a server -- just a half-dozen PCs connected to the Internet through a router, and a modem supplied by their ISP. The problem: They used a web-based program for their business, and it seems they would lose their connection quite frequently, losing any work they had started at the site."
Fish asks a few questions, looks at the networking and telecom gear, then takes over a PC to poke around inside the network. First he opens a command-prompt window and runs the ipconfig /all command. Then he logs into the router to see what he can find.
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