Flashback Friday: Touchy

This pilot fish’s company provides the software to run a backup generator, and it’s great stuff for the times.

“The generator could be controlled via our power distribution control system, which had a nice graphical interface that used large, color touchscreen monitors,” says fish, who also provides a detailed test spec for engineers who install the generator.

One day he gets a call from one such engineer, who starts the conversation a bit confrontationally: “Your software doesn’t work.”

Fish gets the engineer to explain and learns that he attempted to start the generator via the touchscreen interface, but it failed to engage. So he walks him through the process over the phone. The generator still won’t start.

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