Enterprise IT groups are at odds with each other—especially at large corporations. IT professionals have few…
Author: Tal Klein
IDG Contributor Network: Mending the rift between end-users and IT
Year over year, end-user experience continues to rise among the Key Performance Indicators (KPIs) organizations use…
IDG Contributor Network: It’s time for IT to get out of the shadows
Let’s start by agreeing to dispense with the term “Shadow IT.”Anything with the word “shadow” in…
IDG Contributor Network: Is it time to fire your SLAs?
“What to measure” and “How to measure” are well-known dilemmas for IT executives. The reality is…