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Tech novices need our help. They tend to run into the same pitfalls, and some of them make the same mistakes over and over. A novice friend may have cost you hours of informal tech support. Here's something you can show them before that next desperate phone call. To the novices out there: Get smarter by reading this.
Don’t fall for a remote support scam
Remote support scams usually start when someone calls you out of the blue, saying you have some computer problem or have been hacked. You might see a dialog box pop up on your computer, prompting you to call or download something. The person who answers may say they’re from Microsoft or Windows support, or are certified from them.
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