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Microsoft has egg on its face. So long as a software company makes simple hardware, such as keyboards and mice, it does OK, but when it comes to laptops and smartphones, it’s one fiasco after another.
The latest? Consumer Reports removed its “Recommended” mark from, not one, but all Microsoft Surface computers. How bad is it? According to Consumer Reports, best known as the consumer-products review publication that never takes advertising, its National Research Center estimates “that 25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership.”
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