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The company this pilot fish works for is acquired by a larger outfit, and everyone gets a new login based on just the employee's family name -- which in fish's case is Root.
"That should have been a non-issue with any other name," says fish. "But when the administrators created my account, they apparently didn't think about the fact that root is the superuser account in our Unix systems.
"Following the instructions provided in an email, I logged in and changed the password on my 'root' account. The next time I logged in, the password didn't work. I called the help desk for the new company and they reset my password -- and it worked until I logged off and tried to log back in.