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Pilot fish is hired by a small company that does work for a larger IT vendor. And right away, she's assigned to be the contact person dealing with this vendor on a job that's already in progress.
"The job? The originating customer wanted a new data feed for their new system," fish says. "But there was a caveat (drum roll, please): The vendor's rep could not tell me the name of the company, what kind of data was to be used, or what the output would be.
"I had to figure out the right questions to ask in order to get details."
So when a data tape for the project arrives, no one knows what the layout of the tape is -- or what the customer wants done. It takes several days before fish finally determines that the job involves reformatting customer data.