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It's a scorching summer day at this manufacturing plant, and the heat on the shop floor is almost intolerable. "The air conditioning and fan system was working full blast, but still the temperature was high -- as were tempers," says a pilot fish on the scene.
"Suddenly, there was a network outage in the shipping area, which was traced to a router. I accompanied the IT guy to help him by holding tools or whatever he needed."
The IT guy is working to replace the router when one of the shipping managers shows up, red-faced and sweaty.
"Do you know what's going on?!?" he roars at the IT guy.
IT guy calmly replies, "I believe so. I should have it up soon."