Throwback Thursday: Looks like it’s gonna be another six months

This company moves its plant to a new location and switches its internet service from a local cable company to a satellite provider, reports the pilot fish who handled the switchover. The transition goes smoothly, but six months later, the accounting office receives a collection bill from the cable company for a half-year of unpaid service, says fish, who is instructed to sort it out ASAP so the company can get it off its credit report.

Fish dials the cable company’s customer service line, listens to the same on-hold rock medley 20 times, and finally gets through to a customer service rep and explains the situation.

Rep asks fish for his cancellation number and fish provides it. Then rep explains that, per company policy, all cancellations must be validated online by responding to a cancellation verification email sent to the customer’s account.

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