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Most of us tailor our language to our audience. We choose different words when talking to our child than when talking to our spouse, our pastor or our boss. We may not even notice that we are doing it. It’s often automatic and unintentional.
At work, knowingly or not, people choose words for specific purposes beyond just conveying an idea. They want to impress, show deference, take credit, look smart, intimidate, dominate or avoid blame. They want to cover up their own incompetence or avoid managerial scrutiny.
Unfortunately, they often employ communications strategies that backfire by distracting from the message and subtext they want to convey and instead placing focus on the language and the speaker. This can make them seem pompous or condescending, caricatures to be mocked rather than professionals to be admired.
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