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On the run-up to Y2K, this consultant pilot fish gets the job of making sure a state government department has all its patches and firmware up to date for the cutover.
"One of the sysadmins was more of a Lotus Notes admin and not really familiar with patching and firmware ugrades," says fish. "But he watched me as I patched a ton of Netware servers.
"One morning as I walked into the building I noticed him in the hallway, bouncing off the walls waiting for me to arrive.
"'You gotta help me,' he said. 'I upgraded the firmware on the Windows NT mail server and now it just blue screens!'
"I asked him if he upgraded the device drivers for the RAID controller too -- and just got that deer-in-the-headlights look of what's that for?