Wayback Wednesday: Ditch the glitch

At the company where this pilot fish works, the online telephone directory is rebuilt every night using data that comes from both the Human Resources database and Microsoft Active Directory.

And that works fine — mostly. “Several times each year, a few thousand employees would be missing from the directory the next morning,” fish reports. “Then the programmer would run the batch jobs manually and, within an hour or so, the directory would be back to normal.”

Each time that happens, fish asks for the root cause of the problem. And every time, he’s told it’s a fluke, or a glitch in Active Directory.

Fish isn’t happy with that answer, and he keeps asking. And asking. For, literally, a couple of years.

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