In mobile, does IT want more control or less work?

The Federal Trade Commission has been seeking comments about what to do about mobile warranties being voided if the user, including IT departments, either tries to fix it directly or uses a third-party repair firm. It’s an interesting consumer debate, since forcing all repairs to be done by the handset manufacturer is just asking for trouble. But is this effort a good or bad thing for enterprise IT?

To be clear, this FTC effort is very preliminary and there is no strong reason to believe that the agency will do anything after it reviews the comments. At best, it’s likely to recommend that Congress take a specific action in a new law limiting warranty violations, but it’s far from clear whether Congress will do anything about it.

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