Surface support shrivels as battery, driver, update problems persist

As Microsoft approaches another round of Surface announcements, it’s more important than ever that you know how older versions of the hybrid tablet are faring. In short, we’re seeing continued, long-standing problems with batteries, keyboards, drivers, performance throttling – and support has grown long in the tooth, to the point of appearing nonexistent. 

There’s even an issue of a Windows update that kills older Surface machines, a problem Microsoft has yet to acknowledge. Instead, it’s consolidated problem reports into one giant, unanswered thread.

If you’re thinking about buying a Surface, you should know about the problems and how Microsoft has reacted.

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