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If an AI could rule a world, would you trust it to manage your IT systems? German software company Arago is hoping you will.
The developer of IT automation system Hiro (short for Human Intelligence Robotically Optimized) has been teaching its software how to play Freeciv, an open source computer strategy game inspired by Sid Meier's Civilization series of games, and in the process is learning to make IT management more fun.
Hiro is an AI-based automation system that usually sits on top of other IT service management tools. Unlike script-based systems, it learns from its users how best to manage a company's IT systems.