How to remove the CRITICAL_PROCESS_DIED or VinCE Tech Support Scam

The VinCE or CRITICAL_PROCESS_DIED Tech Support Scam is a Trojan from the Trojan.Tech-Support-Scam family that displays a fake Windows crash stating that the PC ran into a problem and needs to restart. It then pretends to do a memory dump, while giving an error of CRITICAL_PROCESS_DIED.

Included is a phone number, which is currently 1-888-523-2979, that states the victim can call it go gain more information and possible fixes. In reality the computer is infected with a Trojan that displays this fake alert, and other than this scam, there is nothing actually wrong with the computer. This alert is being shown solely to scare you into calling the listed phone number so that the scammers can try and sell you unnecessary services and software.

The text of the VinCE or CRITICAL_PROCESS_DIED Tech Support Scam is:

How did the CRITICAL_PROCESS_DIED Tech Support Scam get on my computer?

It is important to note that this Trojan is installed by other programs that did not adequately disclose that other software would be installed along with it. Therefore, it is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Furthermore, If the license agreement or installation screens state that they are going to install a toolbar or other unwanted adware, it is advised that you cancel the install and not use the free software.

As you can see, this scam was created to trick you into calling the listed number so that the developers can try and convince you into purchasing unnecessary services or software. For no reason should you call this number, and if you have already have purchased services, I advise you to dispute the charges with your credit card company. To remove this Trojan and any related software for free, please use the removal guide below.