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![Salesforce Service Cloud Live Messaging interface](https://tctechcrunch2011.files.wordpress.com/2016/12/conversational-service_livemessage_console.png?w=680)
As more and more people use SMS and messaging apps like Facebook Messenger to interact with friends, it’s only logical that they want to interact with business that way too — and today Salesforce launched LiveMessage, a tool that helps customer service reps manage messaging traffic just like any customer interactions in Service Cloud. For starters, it supports SMS/MMS and…
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